Return Policy

Return & Refund Policy

1. Refund Eligibility

Customers have 24 hours from the time of purchase to request a refund for any goods or services purchased through our Shopify store. To initiate a refund, you must email info@emazzanti.net within this 24-hour window. Refund requests submitted after 24 hours will not be eligible for review.

2. How to Request a Refund

To request a refund, email our team at info@emazzanti.net with your order number, full name and contact information, reason for the refund request, and any supporting documentation. Refunds are reviewed and processed within 5–7 business days after approval.

3. Non-Refundable Items

• Services already delivered (e.g., completed setup or onboarding, recovery services already performed)
• Customized or special-order hardware
• Backup capacity or subscription time already consumed

If a service has already begun or hardware has already shipped, only partial refunds may be considered at our discretion.

4. Warranty Coverage

All physical appliances include standard manufacturer warranty coverage, where applicable. For warranty claims, contact us at info@emazzanti.net. Warranty claims are not handled as refunds and do not fall under the 24-hour refund window.

5. Exchanges

We do not offer direct exchanges. If you need a different product, request a refund within the 24-hour window and place a new order.

6. Service Delivery Policy

Scheduling is subject to availability. If you need to cancel or reschedule a service, notify us within 24 hours of purchase. Services already delivered or partially delivered are not refundable.

7. Contact Information

For all refund, warranty, or service-related inquiries, contact us at info@emazzanti.net or 201-360-4400.